The Restaurant Loss Prevention and Security Association (RLPSA) 2022 Conference continued Tuesday with another day of strong sessions and networking opportunities from Denver, Colorado. This year’s event featured a record number of over 80 restaurants represented among hundreds of attendees and 70 industry solution providers who filled the Expo Hall, demonstrating the resilience of the hospitality and restaurant loss prevention, safety and security industries.
The day began with leadership perspectives, where Nicole McDargh, Vice President of Safety and Loss Prevention at Domino’s, Cheryl Steele, Vice President of Global Safety and Resilience at Starbucks, and Michael Peaster, Global Chief Safety and Security Officer at McDonald’s shared their views on “Unpacking Lessons Learned from COVID and future planning/forecasting” moderated by Walter Palmer, Executive Vice President at CAP Index.
Next up were morning breakout sessions, with session options including a loss prevention breakout on The Evolution of Phone/Zoom/Web Interviews, a safety breakout on The Food Safety Considerations of Ghost Kitchens” and a risk breakout examining “Claims Excellence: Creating an Effective Workers’ Compensation Defense Program.”
The afternoon started with additional opportunities in the Expo Hall where attendees met with solution providers in the fields of Food Service Safety and Loss Prevention and spent valuable time discussing the latest trends and technologies from across the industry.
This was followed by another round of breakout sessions with a breakout on Loss Prevention: Predicting & Dealing with Social Unrest, a breakout on Maximizing Scalable Systems: Using Monitoring for Cost-Effective Security and Operational Performance, and a breakout on Risk Investigation of “Be dropped off; be discontinued; be deducted; be dismissed? Find out best practices by watching it live.” All sessions were well attended with lots of energy, good questions and strong audience participation.
The day’s final keynote presentation included a discussion with George Piro, the special agent in charge of the Miami Field Office of the Federal Bureau of Investigation, in a presentation on “The Value of Preparedness in High-Stress Situations,” Piro, one of the few agents in the office, who speaks fluent Arabic, had been Saddam Hussein’s sole interrogator while the Iraqi dictator was in US custody following his arrest in 2003. Piro met with Hussein daily for several months, eventually gaining his trust and getting him to share important information. Over a decade later, he shared highlights of that experience and a unique look at Hussein in his final days.
After the presentation, ten lucky attendees received scholarships to take the Loss Prevention Foundation’s LPC-certified course in partnership with the 17 LPF solution provider partners who attended the conference.
The conference will conclude on Wednesday with a session on “Cybersecurity Trends and Predictions” with the US Secret Service, a discussion on “Strategies for Resolving Digital and Loyalty Fraud”, a Diversity & Inclusion presentation on “Creating Organizations that Represent our Customers” and a special session with Brett Ward from WZ on “Investigative Interviewing for Restaurant Professionals”.
After the 4-day event, attendees will return home with fresh ideas, new and rejuvenated partnerships and recharged batteries after another successful event.