Sporting Items retailer retains Taylor Attain to help e-commerce expertise | Information

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Toronto, Ontario, June 18, 2021 / PRNewswire-PRWeb / – A major sporting goods retailer will launch an outdoor-focused retail brand in 2021 and has hired The Taylor Reach Group, Inc. (TRG) to help set up and implement its e-commerce hub operations.

TRG consultants and partners have extensive experience supporting customer experience (CX) operations in retail and e-commerce and have worked with many of the most successful brands in the market. This experience will be a great asset in the upcoming project.

“Even if the dealer is very well established, this is a new brand and a new system,” says Colin Taylor, CEO and Chief Chaos Officer at TRG. “To ensure the smoothest possible start, we need to be sure that CX operations are in place before assistance is needed.”

TRG, an award-winning consulting and managed services company for call and contact centers, will provide oversight and project management support.

Taylor Reach has helped major retail, publishing, educational and financial brands, as well as government agencies at all levels, through its holistic approach that encompasses the moving parts of the customer experience journey: providing people, processes, technology, world-class consumer support and experience, and methodology.

About Taylor Reach Group, Inc.

A global consultancy for contact centers, call centers and customer experience. Founded in 2003, Taylor Reach strives to help customers solve customer experience, contact center, and customer service challenges. The service includes strategic assessments, training development, revenue generation and everything related to optimizing the contact center. Taylor Reach serves customer organizations in all industries with 5 to 10,000+ agents: SMEs, Fortune 500 and Global 1000 companies.

Media Contact: For more information about The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or call Steve Baric at 1-866-334-3730 extension. 112

Media contact

Steve Baric, Taylor Reach Group, 8663343730, [email protected]

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SOURCE The Taylor Reach Group

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